Call Center Introduction course is for beginners who are interested in getting to know the Call Center Industry. What future does it hold for anyone? By the end of this workshop participant should be able to:
- Identify call center industry as a career
- Identify between a call center and a PCO
- Make a decision to pursue to work
- Flexible enough to work in any given shift
- Take direction from seniors
- Have a general know-how of call center industry
Trainer: To Be Announced (TBA)
Daily Hours: Eight (8)
Total Hours: Eight (8)
Training Days: TBA
Course Duration: One Day
Call Center Introduction Course Outline
- Business Process Outsourcing (BPO)
- Call Center Industry Introduction
- Types of Call Centers
- Call Center Operations
- Call Center Technologies
- Call Center Human Resources
- Call Center Future in Pakistan
- Call Center Careers
- Agent Job Descriptions
- Team Leader Job Descriptions
- Call Center Manager Job Descriptions
Assessment And Grading
- Class Participation: 10%
- Assignments and Quizzes: 30%
- Midterm Examination: 20%
- Final Project or Examination: 40%
Required Materials/Resources
- Textbook: To Be Announced (TBA) By Instructors
- Work Environment: To Be Announced (TBA) By Instructors
- Access to online resources for additional learning materials and tutorials
Course Policies
- Attendance: Regular attendance is expected, and participation in class activities and discussions is encouraged.
- Academic Integrity: All work submitted must be original, and plagiarism or cheating will result in disciplinary action.
- Late Submissions: Assignments submitted after the deadline will incur a penalty unless prior arrangements have been made with the instructor.
- Communication: Students are encouraged to communicate with the instructor regarding any concerns or questions about the course material or assignments.
- Grading Policy Grades will be based on the quality of work and adherence to deadlines.
Instructor Information
- Instructor Name: Mansoor Ul Abedin
- Office Hours: TBA
- Profile Link: https://www.parho.co/instructor/intelisales/
We have more than twenty five years of experience in working with startup companies and problems they face. We have helped small businesses which have grown from one employee to more than fifty employees in less than two years. We have been involved from the development of database systems to the operational management and implementation of database.
We have experience in handling marketing campaign management and training management for a large Business Process Outsourcing (BPO) organization in Pakistan. We were involved in the campaign handling, client coordination with the training on US and UK culture to Pakistani call center agents. Our call center consultants are experienced trainers in media and banking industry in Pakistan.
Extra Information
Requirements
Features
- Industry expert with more than 25 years of experience
Target Audiences
- Entry level, fresh graduates
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