Each call has different parts. We must manage our time on hwo to start the call, what to talk and when to hang up and wrap up the call. As a call center agent, you are steering the customer. It is not the other way around.

It is one that is followed word-for-word

It is the second level of scripting. It is less restrictive and allows the telemarketer to adjust the conversation according to the responses received from the prospect.

It is considered to be the most difficult level of scripting. This method is used in business-to-business calling.

What you should look for to monitor your own calls?