Description
Curriculum
Instructor
FAQs
- Communication Skills
- Cultural Etiquettes
- Distinct Appearance
- Handshaking Etiquettes
- Importance Of Dressing Professionally
- Knowledge Of Using Allowed Accessories
- Listening & Speaking Skills
- Non Verbal Communication
- Personal Grooming
- Personal Hygiene
- Personality Development
- Self-Awareness
- Self Confidence
- Social Etiquettes
- Time Management Skills
Fareha Mahmood
0 Students1 Course
Experienced flight attendant passionate about customer service and safety with years of experience in in-flight operations and procedures while providing excellent customer service to pessengers Proven ability to provide exeptional organizational and relationship building capibilities.
Academics
• Institute: Bachelors of Commerce Karachi 2011
Certifications
• Appreciation Acknowledgement SNR SPCLIST IFS Karachi (D) Starting January 2019
• Outstanding Performance for the Year 2014 & 2015 Manager Inflight Services Karachi Starting July 2015
Work History
Academy of aviation excellence Trainer / Instructor Oct 2023 – Present
• To teach students safety rules and the basic principles of flight and aircraft operation.
• To teach grooming program that develops the students' necessary skills to work in the aviation industry.
• Developing training materials: Creating instructional materials, presentations, and exercises that cover topics such as crew resource management (CRM), situational awareness, decision-making, communication skills, and fatigue management.
Saudi Arabian Airlines Flight Attendant Jan 2012 - Mar 2022
• Welcoming passengers as they board the plane and helping them find their seats.
• Making sure that the airplane is clean and tidy before passengers come on board & Responsible for the safety and comfort of passengers.
• Attending pre-flight briefings.
• Dealing with High Net Worth Individuals (HNWI) in a professional and mature manner.
• Promoting the sale of duty-free products.
Awards
• Outstanding Performance for the half year Karachi IFS 2015
Industries
• Aviation
• Education/Training
Functional Areas
• Public Relations
• Safety Management
• Health & Beauty
• Training & Development
• Education / Teaching
Languages
• Urdu - Native
• English - Medium
Hobbies
• Travelling
Personality grooming refers to the development of personal appearance, behavior, communication skills, and overall demeanor. It's crucial for anyone as they represent him/herself and play a significant role in ensuring satisfaction and safety.
Aspects include grooming standards such as attire, grooming hygiene, posture, body language, communication skills, and interpersonal skills.
Any professional typically expected to maintain a professional appearance with well-groomed hair, minimal makeup, clean and pressed uniforms, neat nails, and appropriate accessories.
Flight attendants should carry grooming essentials such as travel-sized toiletries, facial wipes, hand sanitizer, and a small mirror. They can also periodically freshen up during layovers or rest breaks.
Body language and posture convey confidence, approachability, and professionalism. Flight attendants should maintain an upright posture, make eye contact, smile warmly, and use open gestures to engage with passengers.
Anyone should have clear and articulate speech, active listening skills, and the ability to communicate effectively in various situations, including emergencies and interactions with individuals from diverse backgrounds.
One should remain calm, composed, and empathetic when dealing with challenging passengers or situations. They should follow established protocols, exercise patience, and seek assistance from fellow crew members or authorities if necessary.
Personal grooming contributes to passenger confidence in the airline's professionalism and attention to detail. A well-groomed appearance enhances the overall passenger experience and can positively impact safety by fostering trust and clear communication.
Professionals can participate in grooming and professionalism workshops, seek feedback from supervisors and peers, practice good grooming habits consistently, and stay updated on industry standards and trends.
Flight attendants should be aware of cultural sensitivities and adapt their grooming and behavior accordingly, respecting diverse cultural norms and customs among passengers.
Extra Information
Requirements
- This course is for anyone who seeks to improve himself or herself.
- Employment: Participants must be employed or seeking employment within the industry.
- Basic English Proficiency: Since communication skills are an essential component of the course, participants should have a basic proficiency in English to understand instructions, engage in discussions, and complete assignments.
- Access to Necessary Resources: Participants should have access to grooming and hygiene products necessary for practical exercises, such as skincare products, makeup, hair styling tools, and appropriate attire.
- Compliance with Grooming Standards: Participants must be willing to adhere to the grooming standards and guidelines provided by their respective regulatory bodies throughout the duration of the course.
- Commitment to Professional Development: Participants should demonstrate a commitment to their professional development and a willingness to actively engage in learning activities, assignments, and discussions.
- Technical Requirements: Participants should have access to a computer or mobile device with internet connectivity to access course materials, participate in online discussions, and submit assignments.
- Respectful Behavior: Participants are expected to demonstrate respectful behavior towards instructors and fellow participants and adhere to the course policies regarding attendance, participation, and academic integrity.
- Openness to Feedback: Participants should be open to receiving constructive feedback from instructors and peers to facilitate their growth and improvement in grooming and professional skills.
- Legal Eligibility: Participants must meet any legal eligibility requirements set by their respective airlines or regulatory authorities for employment as flight attendants, including age, health, and background checks.
Features
- Comprehensive Grooming Guidelines: The course provides comprehensive guidance on grooming standards specific to the aviation industry, including attire, hair, makeup, skincare, and personal hygiene practices.
- Interactive Learning Modules: Interactive modules and multimedia resources facilitate engaging and effective learning experiences for participants, allowing them to learn at their own pace and convenience.
- Practical Demonstrations: Practical demonstrations and hands-on exercises enable participants to apply grooming techniques and receive feedback from instructors to enhance their skills.
- Communication Skills Training: The course includes communication skills training focused on verbal and non-verbal communication, active listening, cultural sensitivity, and effective interaction with passengers and colleagues.
- Customer Service Focus: Emphasis on customer service skills equips participants with the ability to deliver exceptional service, handle passenger inquiries and requests professionally, and resolve conflicts with diplomacy.
- Professionalism in Challenging Situations: Participants learn strategies for maintaining professionalism and composure in challenging situations, such as emergencies, disruptive passenger incidents, or long-haul flights.
- Personal Branding: The course explores the concept of personal branding and image management, helping participants develop their unique brand identity as flight attendants aligned with the airline's brand values.
- Industry-Relevant Content: Content is tailored to the specific needs and expectations of flight attendants within the aviation industry, incorporating real-world scenarios, case studies, and best practices.
- Expert Instruction: Expert instructors with experience in the aviation industry deliver the course content, providing valuable insights, guidance, and mentorship to participants throughout the program.
- Networking Opportunities: Networking opportunities allow participants to connect with peers, industry professionals, and potential employers, fostering collaboration, knowledge sharing, and career development.
- Flexible Delivery Options: The course may offer flexible delivery options, such as online modules, live webinars, in-person workshops, or blended learning formats, to accommodate diverse learning preferences and schedules.
- Assessment and Certification: Assessment tasks and certification upon completion of the course provide participants with tangible evidence of their grooming and professionalism skills, enhancing their credibility and employability in the aviation industry.
Target Audiences
- Aviation Industry Attendants: Experienced flight attendants who want to enhance their grooming skills, professionalism, and customer service abilities to excel in their roles and advance their careers. Individuals who are interested in pursuing a career as a flight attendant and want to learn about the grooming standards and expectations specific to the aviation industry. Newly hired flight attendants undergoing initial training or orientation who need to acquire the necessary grooming knowledge and skills required for their role. Students studying aviation, hospitality, or related fields who want to gain insights into the grooming standards and professional expectations within the industry. Other airline staff members, such as ground crew, customer service agents, or cabin crew managers, who interact with flight attendants and want to understand the importance of grooming in the overall passenger experience.
- Professional Development Seekers: Individuals from diverse backgrounds who recognize the importance of personal grooming and professional demeanor in their careers and seek to enhance these skills for personal and professional growth.
- Corporate Clients: Companies interested in providing grooming and professionalism training for their flight attendants to ensure consistent brand representation and customer satisfaction.
- Industry Professionals: Professionals working in any industry, such as trainers, consultants, or human resources personnel, who are involved in developing grooming standards and training programs.
- Young Professionals: Recent graduates or early-career professionals who want to improve their interpersonal skills, communication abilities, and overall presence in the workplace.
- Job Seekers: Individuals who are preparing for job interviews or seeking career advancement opportunities and want to polish their personal brand and presentation skills.
- Entrepreneurs and Business Owners: People who run their own businesses or startups and recognize the importance of strong communication, leadership, and interpersonal skills in building successful ventures.
- Students: High school or college students who are preparing to enter the workforce and want to develop the skills and confidence necessary to succeed in their future careers.
- Managers and Leaders: Individuals in managerial or leadership positions who want to refine their leadership style, improve their team management skills, and create a positive work environment.
- Sales and Marketing Professionals: Professionals working in sales, marketing, or customer service roles who want to enhance their communication, persuasion, and relationship-building skills to better connect with clients and customers.
- Public Figures and Influencers: Individuals who have a public presence, such as public speakers, influencers, or media personalities, who want to improve their public speaking, presentation, and personal branding skills.
- Career Changers: Individuals who are transitioning to new careers or industries and want to develop the skills and confidence necessary to succeed in their new roles.
- Anyone Seeking Personal Growth: Anyone who wants to enhance his or her self-awareness, emotional intelligence, and overall personal development journey.
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